Ivey Mechanical Company
  • 14-Jan-2019 to 15-Mar-2019 (CST)
  • Dunn Service
  • Dunn, NC, USA
  • TBD
  • Hourly
  • Full Time

Health, vision, dental, life and other at 1st day after 60 days.

Ivey Mechanical Company's Dunn, NC Service Department  is seeking an experienced and professional Service Coordinator/Dispatcher to setup and manage the daily service and preventative maintenance scheduling. The candidate should be customer-focused, highly organized, energetic, and driven to succeed. This position requires you to be well-versed in a Service Coordinator position (HVAC experience a plus, but not required), but previous service coordination is a must.    
Position Responsibilities:                    
Answer all incoming calls and email inquiries from customers in a caring, understanding, and helpful manner.      
Schedule all service requests from customers and dispatch to the service technicians in the field.        
Management of a multiple service technician dispatch board including daily confirmation of next day s calls.      
Respond to all online service and quote requests including emails and vendor portals.          
Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation.     Service Coordinator Description
Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved.      
Assist the service manager and service techs with repair quotes, parts procurement and warranty filings.      
Must be an outgoing team player and able to work well within a collaborative environment.        
Any other administrative duties assigned by the Office Manager.              
Daily work hours 7:30 to 4:30 M-F and business casual attire required.            
Highly Competitive Wage                    
Excellent Benefits Package (Health/Vision/Dental/Life/ Voluntary Benefits)              
Company Paid Life Insurance and Disability                    
Training and Support                    
Vacation and Paid Holidays                    
Advancement Opportunities                    
Direct Deposit                      
Ivey Mechanical Company is an Equal Opportunity Employer                    
Ivey Mechanical Company
  • Apply Now

  • with our quick 3 minute Application!

  • Sign Up For Job Alerts!

  • Share This Page
logo Construction Service Projects About Career