Ivey Mechanical Company
  • 14-Jan-2019 to 15-Mar-2019 (CST)
  • Dunn Service
  • Dunn, NC, USA
  • TBD
  • Hourly
  • Full Time

Health, vision, dental, life and other at 1st day after 60 days.


Ivey Mechanical Company's Dunn, NC Service Department  is seeking an experienced and professional Service Coordinator/Dispatcher to setup and manage the daily service and preventative maintenance scheduling. The candidate should be customer-focused, highly organized, energetic, and driven to succeed. This position requires you to be well-versed in a Service Coordinator position (HVAC experience a plus, but not required), but previous service coordination is a must.    
   
Position Responsibilities:                    
                         
Answer all incoming calls and email inquiries from customers in a caring, understanding, and helpful manner.      
Schedule all service requests from customers and dispatch to the service technicians in the field.        
Management of a multiple service technician dispatch board including daily confirmation of next day s calls.      
Respond to all online service and quote requests including emails and vendor portals.          
Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation.     Service Coordinator Description
Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved.      
Assist the service manager and service techs with repair quotes, parts procurement and warranty filings.      
Must be an outgoing team player and able to work well within a collaborative environment.        
Any other administrative duties assigned by the Office Manager.              
Daily work hours 7:30 to 4:30 M-F and business casual attire required.            
                         
                         
Benefits                        
                         
Highly Competitive Wage                    
Excellent Benefits Package (Health/Vision/Dental/Life/ Voluntary Benefits)              
Company Paid Life Insurance and Disability                    
Training and Support                    
Vacation and Paid Holidays                    
Advancement Opportunities                    
Direct Deposit                      
401K                        
                         
                         
Ivey Mechanical Company is an Equal Opportunity Employer                    
                         
       
Ivey Mechanical Company
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